"Empathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being."
-Marshall B. Rosenberg
"When... someone really hears you without passing judgment on you, without trying to take responsibility for you, without trying to mold you, it feels damn good... When I have been listened to and when I have been heard, I am able to perceive my world in a new way and go on. It is astonishing how elements which seem insoluble become soluble when someone listens."